Table of Contents
- Introduction
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- Data Retention
- Data Security
- Your Privacy Rights Under California Law
- Cookies & Tracking Technologies
- Children's Privacy
- Social Media & Online Platforms
- Email & SMS Communications
- Third-Party Service Providers & Links
- Google Services & Analytics
- Location Data
- Changes to This Privacy Policy
- Related Legal Pages
- Governing Law
- Contact Us — Privacy Inquiries
Introduction
Welcome to the Privacy Policy of Resort Temec Plumbers. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at emergencyplumbingtemecula.com or engage with our professional plumbing services throughout Temecula, CA and the surrounding communities.
Resort Temec Plumbers is a licensed, certified, and insured plumbing company that has proudly served the Temecula Valley, Riverside County, and the broader Inland Empire region since 1990. With over 30 years of experience, a team of 50 skilled plumbing professionals, and a fleet of 10 fully equipped service vans, we are dedicated to providing exceptional plumbing services while maintaining the highest standards of privacy and data protection for every client we serve — from Murrieta and Menifee to Fallbrook, Carlsbad, San Diego, and beyond.
This Privacy Policy applies to all information collected through our:
- Website: emergencyplumbingtemecula.com
- Phone inquiries and service calls
- Email communications
- Online contact and booking forms
- Social media platforms
- In-person service interactions
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.
1. Information We Collect
Resort Temec Plumbers collects several types of information to provide and improve our plumbing services and your overall experience.
1.1 Personal Information You Provide Directly
When you contact us, request a service, or submit information through our website, we may collect:
- Full Name — to identify and address you properly
- Phone Number — to confirm appointments, provide updates, and follow up on service calls
- Email Address — to send confirmations, invoices, and communications
- Physical/Service Address — to dispatch our technicians to your location
- City, State, and ZIP Code — to confirm you are within our service area
- Property Type — residential or commercial
- Nature of Plumbing Issue — to prepare our technicians with appropriate tools and parts
- Preferred Contact Method — phone, email, or text
- Payment Information — collected securely at time of service (we do not store full payment card details)
- Home Warranty Information — if applicable, for warranty service coordination with providers such as:
- American Home Shield
- Liberty Home Guard
- Choice Home Warranty
- Select Home Warranty
- 2-10 Home Buyers Warranty
1.2 Information Collected Automatically
When you visit emergencyplumbingtemecula.com, certain information may be collected automatically through standard web technologies, including:
- IP Address — to understand general geographic location of website visitors
- Browser Type & Version — to optimize website display
- Device Type — desktop, mobile, or tablet
- Operating System — for technical compatibility purposes
- Pages Visited & Time Spent — to understand how users interact with our website
- Referring URL — to understand how visitors found our website
- Date & Time of Visit — for traffic and analytics monitoring
- Cookie Data — for website functionality and analytics (see Section 7)
1.3 Information Collected Through Communications
When you contact us by phone at (951) 793-0002, by email at resorttemecplumbers@gmail.com, or through our online contact form, we may collect and retain:
- Content of your messages or inquiries
- Records of service requests and appointments
- Notes from technician service visits
- Photographs taken during service for documentation purposes
- Payment and billing records
1.4 Information From Third Parties
We may receive information about you from third-party sources, including:
- Home warranty companies — when processing warranty service claims
- Review platforms — such as Google, Yelp, and Facebook when you leave a public review
- Social media platforms — when you interact with our profiles on:
- Referral partners — contractors or businesses who refer clients to us
2. How We Use Your Information
Resort Temec Plumbers uses the information we collect for the following purposes:
2.1 Service Delivery
- To schedule, confirm, and dispatch plumbing service appointments
- To communicate estimated arrival times and service updates
- To prepare technicians with the appropriate tools, parts, and information for services such as drain cleaning, water heater repair, slab leak detection, and sewer line repair
- To process payments and issue invoices
- To coordinate home warranty claims with applicable providers
2.2 Customer Communication
- To respond to your inquiries, questions, and service requests
- To send appointment reminders and follow-up communications
- To notify you of service updates, delays, or changes
- To send satisfaction surveys or request reviews following service completion
2.3 Business Operations
- To maintain accurate records of services performed
- To manage billing, accounting, and financial records
- To train and improve our team's service quality
- To document work performed through before-and-after photography
2.4 Marketing & Promotions
- To send information about our services, special offers, and promotions
- To inform you of relevant updates to our service offerings
Current promotions include:
You may opt out of marketing communications at any time by contacting us at resorttemecplumbers@gmail.com or calling (951) 793-0002.
2.5 Website Improvement
- To analyze website traffic and user behavior
- To improve website content, structure, and performance
- To optimize our service pages for search engines serving the Temecula, CA area and surrounding communities
- To test and implement new website features
2.6 Legal & Compliance
- To comply with applicable California state laws and federal regulations
- To enforce our Terms & Conditions and other agreements
- To protect the rights, property, and safety of Resort Temec Plumbers, our team, and our clients
- To respond to legal requests, court orders, or regulatory requirements
3. How We Share Your Information
Resort Temec Plumbers values your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
3.1 Service Providers & Subcontractors
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Scheduling and dispatch software providers
- Payment processing platforms
- Email and communication service providers
- Website hosting and maintenance providers
- Accounting and invoicing software
All service providers are contractually required to protect your information and use it only for the purposes we specify.
3.2 Home Warranty Providers
If you are a home warranty customer, we may share necessary service information with your home warranty provider, including:
- American Home Shield
- Liberty Home Guard
- Choice Home Warranty
- Select Home Warranty
- 2-10 Home Buyers Warranty
Information shared is limited to what is required to process and fulfill your warranty claim.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal process (subpoenas, court orders, government requests)
- Law enforcement investigations
- Protection of the rights and safety of Resort Temec Plumbers, our staff, or the public
- Enforcement of our Terms & Conditions
3.4 Business Transfers
In the event that Resort Temec Plumbers is involved in a merger, acquisition, asset sale, or business restructuring, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.
3.5 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so, such as when we feature your project photographs on our website or marketing materials.
4. Data Retention
Resort Temec Plumbers retains your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Maintain business and financial records as required by California law
- Comply with our legal obligations
- Resolve disputes and enforce our agreements
Typical retention periods include:
| Data Type | Retention Period |
|---|---|
| Service records | 7 years (California contractor record-keeping requirements) |
| Financial and billing records | 7 years |
| Customer communications | 3 years |
| Website analytics data | 26 months (standard analytics retention) |
| Marketing communication records | Until you opt out, plus 1 year |
When your information is no longer needed, we will securely delete or anonymize it.
5. Data Security
Resort Temec Plumbers takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect your data against:
- Unauthorized access or disclosure
- Accidental loss or destruction
- Unlawful processing or misuse
Our security measures include:
- Secure website protocols (HTTPS/SSL encryption)
- Restricted access to personal data — only authorized personnel handle customer information
- Secure payment processing — we do not store full credit card details on our systems
- Regular security reviews of our data handling practices
- Employee training on data privacy and security best practices
However, please be aware that no method of data transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at:
6. Your Privacy Rights Under California Law
As a California-based business serving residents of Temecula, CA, Riverside County, and the Inland Empire, Resort Temec Plumbers is committed to complying with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
6.1 Your Rights as a California Consumer
You have the following rights regarding your personal information:
Right to Know
You have the right to request information about the categories and specific pieces of personal information we collect, the sources, the purposes, and the third parties with whom we share it.
Right to Delete
You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions required by law or necessary for the completion of services.
Right to Correct
You have the right to request that we correct inaccurate personal information we hold about you.
Right to Opt-Out of Sale
Resort Temec Plumbers does not sell your personal information. However, you have the right to direct us not to sell your personal information at any time, should our practices change.
Right to Non-Discrimination
You have the right not to be discriminated against for exercising your privacy rights. We will not deny you services, charge different prices, or provide a different quality of service.
Right to Data Portability
You have the right to receive a copy of your personal information in a portable, readily usable format.
Right to Limit Use of Sensitive Information
You have the right to limit our use of sensitive personal information to only what is necessary for providing our plumbing services.
6.2 How to Exercise Your California Privacy Rights
To exercise any of your California privacy rights, please contact us using any of the following methods:
(951) 793-0002
emergencyplumbingtemecula.com/contact/
45895 Parsippany Ct, Temecula, CA 92592, USA
We will respond to verified requests within 45 days as required by California law. In some cases, we may need to verify your identity before processing your request.
7. Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us recognize returning visitors, remember preferences, and understand how our website is used.
7.2 Types of Cookies We Use
7.3 Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device
- Delete existing cookies
- Block future cookies from specific websites
- Set preferences for cookie acceptance
Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit your browser's help documentation.
7.4 Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Our website currently does not respond to DNT signals, but we honor your privacy through the practices described in this policy.
8. Children's Privacy
The website emergencyplumbingtemecula.com and the services offered by Resort Temec Plumbers are intended for use by adults 18 years of age and older. We do not knowingly collect, solicit, or store personal information from individuals under the age of 18.
If you believe that a child under 18 has provided us with personal information without parental consent, please contact us immediately at:
We will promptly investigate and delete any such information from our records upon verification.
9. Social Media & Online Platforms
Resort Temec Plumbers maintains active profiles on the following social media platforms:
| Platform | Profile URL |
|---|---|
| Facebook Page | facebook.com/resorttemecplumbers |
| Facebook Group | facebook.com/groups/resorttemecplumbing |
| instagram.com/resorttemecplumbing | |
| pinterest.com/resorttemecplumbing | |
| YouTube | youtube.com/@resorttemecplumbing |
| TikTok | tiktok.com/@resorttemecplumbing |
| Twitter/X | x.com/resort |
Important Social Media Privacy Notice:
- Each social media platform operates under its own privacy policy and terms of service
- Information you share on our social media pages is subject to the platform's privacy practices
- Resort Temec Plumbers does not control how social media platforms collect or use your data
- We recommend reviewing the privacy policies of each platform you use
- Do not share sensitive personal or financial information through social media messages
10. Email & SMS Communications
10.1 Email Communications
By providing your email address to Resort Temec Plumbers, you consent to receive:
- Service appointment confirmations and reminders
- Service completion summaries and invoices
- Follow-up satisfaction communications
- Promotional offers and special deals (with your consent)
10.2 SMS/Text Message Communications
By providing your phone number, you may opt in to receive:
- Appointment reminders via text message
- Technician arrival notifications
- Service updates and follow-ups
10.3 Opting Out
You may opt out of marketing emails or SMS messages at any time by:
- Clicking the "Unsubscribe" link in any marketing email
- Replying "STOP" to any SMS message
- Contacting us directly at resorttemecplumbers@gmail.com
- Calling us at (951) 793-0002
Please note that opting out of marketing communications will not affect transactional communications related to your active service appointments.
11. Third-Party Service Providers & Links
Our website may contain links to third-party websites, platforms, or services. These include:
- Home warranty provider portals
- Review platforms (Google, Yelp, Facebook)
- Social media platforms
- Payment processing services
- Local government and building department websites
Resort Temec Plumbers:
- Is not responsible for the privacy practices of third-party websites
- Does not control how third parties collect, use, or share your information
- Recommends reviewing the privacy policy of every third-party website you visit
- Provides external links for convenience and informational purposes only
12. Google Services & Analytics
Our website uses Google Analytics and may use other Google services to:
- Monitor website traffic and performance
- Understand visitor behavior and demographics
- Optimize our website for local search in Temecula, CA and surrounding areas
- Measure the effectiveness of our online presence
Google Analytics collects anonymized data including:
- Pages visited on our website
- Time spent on each page
- Geographic location (city/region level)
- Device and browser information
- Traffic source information
To opt out of Google Analytics tracking, you may install the Google Analytics Opt-Out Browser Add-On available at: tools.google.com/dlpage/gaoptout
For more information about how Google uses your data, visit: policies.google.com/privacy
13. Location Data
When you contact Resort Temec Plumbers or request service, we collect your service address to:
- Confirm your location is within our service area
- Dispatch technicians to your property
- Calculate travel time and service fees for extended service areas
Our primary service area includes:
| City | Service Area Page |
|---|---|
| Temecula, CA | Primary Location |
| Murrieta, CA | View |
| Menifee, CA | View |
| Lake Elsinore, CA | View |
| Wildomar, CA | View |
| Winchester, CA | View |
| French Valley, CA | View |
| Fallbrook, CA | View |
| Rainbow, CA | View |
| Hemet, CA | View |
| Pala, CA | View |
| Pauma Valley, CA | View |
| Pechanga, CA | View |
| Carlsbad, CA | View |
| San Diego, CA | View |
| Palm Springs, CA | View |
| Ontario, CA | View |
| Los Angeles, CA | View |
We do not collect real-time GPS location data from your mobile device without your explicit permission.
14. Changes to This Privacy Policy
Resort Temec Plumbers reserves the right to update, modify, or revise this Privacy Policy at any time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post the revised policy at emergencyplumbingtemecula.com/privacy-policy/
- Notify active customers of significant changes via email where appropriate
Your continued use of our website or services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
15. Related Legal Pages
This Privacy Policy should be read in conjunction with our other legal documents:
16. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the State of California, including the:
- California Consumer Privacy Act (CCPA)
- California Privacy Rights Act (CPRA)
- California Business and Professions Code
- Applicable Federal Privacy Laws of the United States of America
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Riverside County, California.
17. Contact Us — Privacy Inquiries
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please contact us directly:
Resort Temec Plumbers — Privacy Contact
Joe Miller
45895 Parsippany Ct
Temecula, CA 92592, USA
(951) 793-0002
emergencyplumbingtemecula.com
emergencyplumbingtemecula.com/contact/
Response Times:
- General privacy inquiries: within 5 business days
- Formal CCPA requests: within 45 days
This Privacy Policy was last updated on January 1, 2025 and is effective immediately for all users of the Resort Temec Plumbers website and services.