Privacy Policy

Resort Temec Plumbers respects your privacy. If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or your California privacy rights, please contact us directly using the information below:

We may collect information directly from you, automatically through your use of our website, and from third-party service providers or public sources where permitted by law.

1. Information You Provide Directly

When you call us, submit a form, email us, schedule plumbing service, request an estimate, or otherwise communicate with our customer support team or technicians, we may collect:

• Name, mailing address, city, ZIP code, telephone number, email address, and preferred contact method.
• Service address and details about the plumbing issue, property type, scheduled appointment date, project estimate, or requested work.
• Custom messages, photographs, videos, documents, written reviews, survey responses, or other content you voluntarily choose to provide.
• Payment and billing information (such as credit card numbers or check details) if you purchase services from our team.
• Written or recorded communications with our customer service team, dispatchers, technicians, or authorized representatives.
• Specific documentation needed to verify eligibility for special discounts, such as senior, teacher, or military status, when voluntarily provided by you.

2. Information Collected Automatically

When you access our website, we or our third-party analytics and advertising service providers may automatically collect technical data from your browser or device, including:

• Internet Protocol (IP) address.
• Browser type, device model, operating system version, and unique device or browser identifiers.
• Pages viewed, links clicked, search terms used on the website, referring and exit pages, and exact visit timestamps.
• General location information derived from your IP address (e.g., city or region).
• Technical data collected through cookies, tracking pixels, log files, and similar tracking technologies.

3. Information from Third Parties

We may receive professional or commercial information about you from external third parties, including:

• Website hosting, digital analytics, scheduling, payment processing, marketing platforms, and customer relationship management (CRM) systems.
• Social-media platforms (such as Facebook or Instagram) when you interact with our profiles, join our groups, or engage with our content.
• Verified review platforms, directories, and third-party local service lead-generation networks.
• Publicly available directories and real estate records, where permitted by California law.

We process your personal information to fulfill our business operations, deliver reliable services, and comply with legal requirements. Specifically, we may use your information to:

• Respond to inquiries, schedule maintenance visits, provide custom project estimates, dispatch fully equipped service vans, and perform requested plumbing services.
• Communicate details about scheduled appointments, service updates, invoices, parts warranties, ongoing support, and 24/7 emergency repair dispatches.
• Process secure payments, issue refunds, and maintain compliant business, accounting, and tax records.
• Personalize, improve, and secure our website interface, user experience, service options, and customer support.
• Send promotional communications, special seasonal offers, newsletters, and preventive maintenance reminders, subject to your communication preferences.
• Analyze traffic patterns, monitor advertising campaign performance, and measure the effectiveness of our marketing.
• Protect our customers, field personnel, website infrastructure, physical assets, and legal rights.
• Detect, investigate, and prevent fraud, security breaches, system abuse, and unlawful activities.
• Comply with applicable legal standards, respond to regulatory requests, and enforce our company agreements.

Our website uses cookies, tracking pixels, and local storage to remember your settings, support security features, analyze website performance, and deliver personalized remarketing advertisements across search engines and social-media networks.

You can adjust your web browser settings to block or delete cookies entirely. However, please note that some interactive features of our website may not function correctly if cookies are disabled. You may also utilize standard industry tools, such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAI) consumer opt-out portals, to manage your digital advertising preferences.

At this time, our website may not respond to all browser-based "Do Not Track" (DNT) signals. If industry standards evolve or our practices change, we will update this section of our Privacy Policy accordingly.

We do not sell your personal information for monetary compensation. However, we may disclose your information to the following trusted categories of recipients as necessary to conduct our business and serve our customers:

• Service Providers: Third-party companies that assist with website hosting, analytics, appointment scheduling, billing, communications, payment processing, email delivery, and customer relationship management (CRM).
• Technicians and Dispatch Staff: Employees, contractors, and authorized company representatives who require your information to travel to your property, diagnose issues, and complete authorized plumbing work.
• Professional Advisers: Certified public accountants, insurers, legal counsel, auditors, and professional service partners as required to maintain compliance and business protection.
• Government Authorities: Law enforcement, regulatory bodies, and courts where required by law, subpoena, regulatory request, or to protect the safety of our personnel, customers, or properties.
• Business Successors: Any future buyers or investors in the event of a merger, corporate acquisition, assets sale, or business reorganization, subject to applicable legal requirements.

We may send you service reminders, limited-time special promotions, and marketing updates by email, telephone, or SMS text message, subject to your explicit consent where required by law.

You can opt out of promotional emails at any time by clicking the "unsubscribe" link included at the bottom of our messages. To opt out of marketing text messages, simply reply with "STOP" to any promotional text you receive. Please note that opting out of marketing messages will not stop critical, transactional communications—including direct appointment confirmations, dispatcher dispatches, digital invoices, water damage emergencies, or safety disclosures.

We retain your personal information for as long as necessary to provide plumbing services, maintain accounting records, resolve customer disputes, enforce our agreements, and satisfy our legal or regulatory requirements.

To protect your personal data, we utilize reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access, accidental loss, disclosure, alteration, or misuse. However, please note that no internet transmission or electronic storage method can ever be guaranteed 100% secure. We cannot promise absolute data security, and we advise caution when sharing personal information online.

Our website and plumbing services are not designed for or directed toward children under 13 years of age, and we do not knowingly collect personal data from anyone under 13. If you are a parent or legal guardian and believe your child has submitted personal information to our team, please contact us immediately at resorttemecplumbers@gmail.com. We will take prompt steps to verify and delete the data from our secure databases.

Our website contains links to third-party services, local maps, review platforms, financing partners, and our social-media profiles on Facebook, Instagram, Pinterest, YouTube, TikTok, and X. We do not control and are not responsible for the privacy practices, tracking methods, or content of these external sites. We encourage you to review their specific privacy policies before providing them with your personal information.

This California Privacy Notice describes our information collection practices and outlines the privacy rights available to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). This notice is provided for educational and compliance purposes; it does not represent that Resort Temec Plumbers meets every statutory threshold for CCPA/CPRA applicability.

Categories of Personal Information Collected and Disclosed

In the preceding 12 months, we may have collected, processed, and disclosed the following categories of personal information for our direct business purposes:

We may disclose any of the categories listed above to the trusted service providers, professional advisers, regulatory bodies, and business partners outlined in the "How We Share Information" section of this Policy.

California Consumer Privacy Rights

Subject to certain legal exceptions and verification requirements, California residents have the right to request that we:

• Right to Know: Disclose the categories, specific sources, and pieces of personal information we collected, used, disclosed, or shared over the past 12 months.
• Right to Delete: Safely delete qualifying personal information we collected directly from you.
• Right to Correct: Correct inaccurate or outdated personal information we maintain.
• Right to Opt-Out: Opt out of any future "sale" or "sharing" of personal information for cross-context behavioral advertising, where applicable.
• Right to Limit: Limit certain uses and disclosures of sensitive personal information, where applicable.
• Right to Non-Discrimination: Exercise any of these privacy rights without receiving discriminatory pricing, denied services, or lower quality standards.

How to Exercise Your California Rights

To submit a verified privacy request, please contact Resort Temec Plumbers using one of the following methods:

• Phone: Call +1 (951) 793-0002 and ask for the Privacy Manager.
• Email: Send your request to resorttemecplumbers@gmail.com with the subject line "California Privacy Request".

For your security, we will verify your identity before taking action on your request. If you utilize an authorized agent, they must provide written proof of authorization signed by you, and may be subject to independent identity verification.

We may update this Privacy Policy from time to time to reflect modifications in our services, changes in technology, or new legal requirements. When we make updates, we will post the revised version on this page and change the "Last Updated" date at the top of this document.

We encourage you to review this Policy periodically to stay informed about how we collect, process, and safeguard your personal information. Your continued use of our website or plumbing services after an updated Policy is posted indicates your acceptance of the revised terms, to the extent permitted by California law.